Whenever you call your vet, doctors’ surgery, plumber, electrician, you will be in a hurry or in a panic. You want someone to pick up the phone immediately and not get an engaged tone. Getting an engaged tone is incredibly frustrating for your customers, it can result in them calling another supplier. This problem became a significant issue for Leicestershire base Gascare services.
Gascare Services have been serving the community and businesses in Leicestershire for almost 30 years, and their Gas Safe and OFTEC registered engineers can install, repair, service and maintain most Gas, LPG and Oil equipment, including central heating systems and boilers, as well as providing landlord safety certificates for most household appliances.
Like many small businesses, Gascare was using traditional BT landlines. The company had two lines available for its customers; however, increasingly, customers were complaining about not being able to get through. When the weather turned cold, this problem got even worse. After an initial conversation with BLUE Profiles telephony expert, it became clear that a VoIP (voice over IP) system would solve Gascare Services phone issues.
BLUE Profile took time to understand the business needs, configured the system to meet the requirements, and then trained the users and provided a complete end-to-end service. BLUE Profile recommended a RingCentral solution that allowed them to expand their incoming call capacity by a factor of 10. Automated call answering and routing allows the Gascare team never to lose a call and keep its customers happy. The system also allows calls to be taken from a mobile phone seamlessly via the RingCentral app.
Gascare Services Founder and MD Jeff Spratt commented. “It was refreshing to speak with a company that did not use jargon and seemed to genuinely care about providing us with the best solution for our needs.”
“Whilst the increase in cost looked to be negative, the system paid for itself within the first few weeks. Our business has increased significantly, and our customers and staff are much happier.” “ I had no idea how many calls we were missing.”
BLUE Profile is a leading provider of IT Solutions, IT Consulting and Managed Services to businesses across the UK. We strive to find the correct solution every time by helping to identify clients’ diverse business needs and provide expert advice and support.
To book an initial consultation, call 0116 218 3000 or e-mail [email protected]